Our association just got started and has read through the VA HOA blog a lot! It has been a big help to us!
I had a question about the legal responsibility of a HOA board to respond to its members. We are a volunteer board, and there is one member of our community that is constantly sending emails (averaging 6 a day), certified letters, and posting inflammatory comments on Facebook and on our association home page. He recently sent one email documenting the number of emails he had sent us that had gone unanswered. He also attends board meetings and attempts to control the agenda and speak over the board, out of turn, and spending more than the allotted time on issues. We are a board of 8 neighborhood volunteers. With jobs, kids, and lives outside of the realm of the HOA, I just don’t understand how we possibly could respond to all of his emails. Is there a legal requirement that we respond to every email he sends? Or is there a legal guideline for determining which correspondence requires a response? Also, how can a board effectively manage people who are disruptive at a meeting? What advice would you offer to an association that deals with one particularly time-consuming member?
AN UNPAID VOLUNTEER TRYING TO DO THE RIGHT THING